Video Rentals & VOD FAQs
Video & Livestream Rental FAQ
I've purchased tickets to rentals, livestream or have video on demand access as a Club Member. How do I access it?
Visit the Clubhouse and log into the account you set up during your checkout process.
Downloads will be emailed to customers some time after The Party Concert premiere.
How can I create an account if I don't have one yet?
You can create your account [HERE]. Please use the same email that you used for placing your order. Also, make sure the email you use matches the one associated with your chosen payment method (Apple Pay, Google Pay, PayPal). All available payment methods are listed on the site.
I'm having trouble logging in. What should I do?
If you're experiencing issues logging in or resetting your password, you might need to create your account. If you didn't log in while purchasing your ticket, an account wouldn't have been automatically created.
Can I watch the livestream on my TV?
Yes, the livestream can be viewed on your TV, but note that the casting will start until the stream does. Here's how:
- TV with web browser app: Open the browser app on your TV, navigate to the livestream page, sign in, and start watching.
- Apple TV or Chromecast: Connect your device to the TV, open the livestream page on a browser on your mobile device or computer, sign in, and start watching. For detailed instructions, refer to the Chromecast guide or the Apple TV guide.
Note: Due to Apple restrictions, iOS devices cannot Cast or Airplay directly from the Chrome web browser. However, you can use Airplay through Safari on iOS for Apple TV and other devices supporting Airplay. For more details, please refer to the system requirements here.
What if I have more questions?
No worries! For additional queries or assistance, please contact Team AITC at Info@MickeyMouseClubReunion.com. We will be happy to assist you.
Technical & Browser Requirements
- Mac OS X 10.6 or higher
- Windows 7 or higher
Supported desktop browsers
- Google Chrome 45+
- Mozilla Firefox 49+
- Safari 10+
- Microsoft Edge 15+
Supported mobile browsers
- Chrome 45+
- Safari 10+ (iOS)
A download speed of 5-10mbps is recommended. You can check your connection at SpeedTest.net.